Property Together Pty Ltd (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other relevant Queensland laws.
By using our website (https://propertytogether.com.au/) or engaging with our services, you consent to the practices described in this policy.
1. Collection of Personal Information
1.1 Types of Information We Collect
We may collect the following types of personal information:
- Contact Information:Â Name, address, email address, phone number.
- Identification Information: Date of birth, driver’s licence, passport details (for identity verification purposes).
- Financial Information:Â Bank account details, credit card information, tax file numbers (for rental payments or property transactions).
- Property Information:Â Details about properties you own, rent, or are interested in.
- Online Activity:Â IP address, browser type, device information, and browsing behavior on our website.
- Other Information:Â Any additional information you provide to us during interactions, such as feedback or survey responses.
1.2 How We Collect Information
We collect personal information through:
- Direct interactions (e.g., when you fill out forms, contact us, or engage our services).
- Third parties (e.g., property portals, referees, or government agencies).
- Automated technologies (e.g., cookies and analytics tools on our website).
2. Use of Personal Information
We use your personal information for the following purposes:
- To provide real estate services, including property sales, rentals, and management.
- To verify your identity and comply with legal obligations.
- To communicate with you about properties, services, or updates.
- To process payments and manage financial transactions.
- To improve our website, services, and customer experience.
- To send marketing communications (with your consent).
- To comply with legal and regulatory requirements.
3. Disclosure of Personal Information
We may disclose your personal information to:
- Third-Party Service Providers:Â Such as property portals, marketing agencies, or IT service providers.
- Government Authorities:Â To comply with legal obligations (e.g., tenancy databases, tax authorities).
- Financial Institutions:Â For payment processing or financial transactions.
- Other Parties:Â With your consent or as required by law.
We will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
4. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:
- Using secure servers and encryption technologies.
- Implementing access controls and staff training.
- Regularly reviewing and updating our security practices.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Access and Correction of Personal Information
You have the right to:
- Request access to the personal information we hold about you.
- Request corrections to any inaccurate, incomplete, or outdated information.
To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may require proof of identity before granting access or making corrections.
6. Marketing Communications
We may send you marketing communications about our services, properties, or promotions if you have consented to receive them. You can opt out of receiving these communications at any time by:
- Clicking the “unsubscribe” link in our emails.
- Contacting us directly using the details below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings.
8. Overseas Disclosure
We may disclose your personal information to overseas recipients (e.g., cloud service providers) if necessary for our operations. Where this occurs, we will take reasonable steps to ensure the recipient complies with the APPs.
9. Complaints
If you believe we have breached the APPs or mishandled your personal information, please contact us using the details below. We will investigate your complaint and respond promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website:Â https://www.oaic.gov.au/
- Phone: 1300 363 992
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us